Resolving Credit Card Processing Issues With IC Verify

PROBLEM: Ability to process credit card stops for no apparent reason.  You get Retry or Time Out Messages.

The transmission of credit card approval requests and answers is conducted by a middle-ware software called IC VERIFY MULTI USER

IC Verify Multi User (ICVmlt32.exe) runs hidden in the background, on the Server only.  It manages requests for approval for all machines.  

If there is a problem with the ICV Multi User file, the ability to process credit cards stops immediately, and without notice. 

Restart ICV Multi User

The first step is to restart the Multi User program, on your Server:

• Leave the pending sale on the POS screen.  Go to your Server machine.

• Click START | Programs | IC Verify For Windows.

• Click ICVMlt32 or IC Verify Multi User (how it shows varies from machine to machine)

• A window will appear.  Confirm that the request directory is still filled in (is not blank)

• If yes, click Initialize.  Do not click Cancel

• Return to the ReSource program.  At this point, you most likely have a long

• message with a Retry or Cancel button.  Click Retry.

• The sale should finish as is normal

If these steps fail...

Reboot All POS Machines

If this does not correct the issue...

• Hold any pending sales on all machines as Estimates

• Close ReSource on all machines

• Reboot your Server machine

• Reopen ReSource on all machines

• Recall the Estimate, then attempt to process again

Processing issues are resolved in the vast majority of cases when these steps are used.  If not, please contact ReSource Technical Support for further assistance.

PROBLEM: Host Error Short Processing Errors On Windows 7 Client Machines - IC Verify 4.2.0

Client machines running IC Verify 4.2 Integration, using Windows 7, need to be configured to use the Server's IP address.  This gains significant processing speed benefits.  The downside is that if your network router issues a new address to the Server, client machines have to be reconfigured to use the new address.  Until this happens, you will receive a HOST ERROR SHORT error on clients.  This affects Windows 7 machines only

If this happens in your store, determine the new IP address used by the Server.  This can be done by running the IPCONFIG /ALL command via the CMD window in Windows.  The configure the new address in FILE | Program Setup | Store Information, General, Credit Card Tab on each Client machine.  This is not needed on Server machines.  The port should always remain 11000

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